Condiciones para quien reserva una hora
Racimo · Actualizadas el 16 de octubre de 2026
Estas condiciones son para ti si reservas una hora con un profesional en su página de Racimo (racimo.app/b/…). Al marcar la casilla antes de pagar, las aceptas junto con la Política de Privacidad. Si eres profesional y usas Racimo para tu consulta, tus términos están más abajo.
1. Con quién es tu sesión
Con el profesional que elegiste, no con Racimo. Racimo es la herramienta que ese profesional usa para su agenda, sus cobros y sus boletas: no presta el servicio, no decide nada sobre tu atención y no es parte de lo que acuerdes con él o ella.
2. El pago
- Toda hora se paga antes de la sesión, al reservarla.
- Pagas con Mercado Pago, y el dinero va directo a la cuenta del profesional. Racimo nunca lo recibe ni lo retiene; sólo se entera de que el pago llegó, para confirmar tu hora.
- Mientras pagas, la hora queda reservada para ti unos minutos. Si el pago no se completa, la hora se libera y no se te cobra nada.
- Si el profesional te envió un link de pago, la hora te espera hasta la fecha que indica ese correo. Si no se paga antes, se libera.
- Un cupón o voucher que entregue el profesional se aplica al total antes de pagar. Si cubre el total, la hora se confirma sin pago.
3. Cambios, cancelaciones y devoluciones
Los define el profesional, y se te muestran antes de pagar, en la misma página. Cuando su política lo permite, puedes reagendar tú mismo desde el correo de confirmación hasta 24 horas antes de la sesión. Como Racimo nunca tiene tu dinero, cualquier devolución la acuerdas y la recibes directamente del profesional.
4. La boleta
Por cada pago, el profesional emite una boleta de honorarios electrónica ante el Servicio de Impuestos Internos, a tu nombre y con tu RUT. Por eso el RUT es obligatorio al reservar: sin él la boleta no se puede emitir. Te llega por correo. Una hora cubierta por un voucher no lleva boleta, porque no hubo pago.
5. Tus datos
Lo que entregas al reservar (nombre, correo, teléfono, RUT y la nota que quieras dejar) lo decide y lo responde el profesional; Racimo lo guarda por encargo suyo y nunca lo vende. Qué se guarda, para qué y cómo ejercer tus derechos está en la Política de Privacidad.
6. Correos que recibirás
Los necesarios para tu hora: la confirmación, un recordatorio el día antes, avisos si la hora cambia y tu boleta. Ninguno es publicidad.
7. Contacto
Para todo lo que tenga que ver con tu sesión, escríbele al profesional: responder cualquiera de sus correos le llega a él o ella. Para algo sobre Racimo mismo, elorate.dev@gmail.com.
Terms of Service
Racimo · Last updated 18 September 2026
These terms govern your use of Racimo, practice-management software for independent professionals who work by appointment. By creating an account you agree to them.
1. What Racimo does
Racimo helps a practitioner manage clients, appointments, services, finances and a public booking page, and helps them set aside the portion of their income owed in tax. It is a tool used by the practitioner. It does not provide health services, and it is not a party to the relationship between a practitioner and their clients.
2. Accounts
Accounts are created through Google Sign-In and are for a single practitioner. You are responsible for activity under your account and for the security of the Google account it depends on. You must be legally able to enter a contract and to practise in your jurisdiction.
3. Your data and your clients
Records you enter about your clients remain yours. Racimo stores and processes them on your instruction, as described in the Privacy Policy. You are responsible for having a lawful basis to record what you record, for any professional confidentiality obligation you are under, and for responding to requests from your clients about their own data.
4. Tax figures are information, not advice
Racimo calculates what to set aside from a payment and when a filing is due. These figures are informational, are not tax, legal or accounting advice, and do not replace your own tax return. Racimo does not file anything with any authority on your behalf. Rates are encoded from published rules and can change or be misapplied to a situation they were not written for. You remain solely responsible for what you declare and pay. Confirm anything that matters with a qualified professional in your country before relying on it.
Where Racimo indicates that a document must be authorised by a tax authority before it is valid, obtaining that authorisation is your responsibility unless and until Racimo states that it performs the submission for you.
5. Payments between you and your clients
Where you connect your own merchant account, your clients pay you, directly into that account. Racimo never receives, holds, transmits or refunds that money, and is not a payment institution, an escrow agent or an intermediary. We are informed only that a payment occurred, so that a booking can be confirmed and a set-aside recorded.
Consequently, disputes, chargebacks, refunds and fees arising from those payments are between you, your client and your payment provider, under that provider's terms.
Cancellation and refund terms are yours to set, not ours. Racimo can display the policy you choose and can stop a client rescheduling outside it, but because we never hold the money we cannot issue a refund on your behalf. Where one is owed, you make it in your payment provider's own tools.
5b. Issuing your boletas
If you ask Racimo to issue your boletas de honorarios electrónicas, you authorise a named person at Racimo as a usuario autorizado in your own account at the Servicio de Impuestos Internos. You grant that authorisation yourself, in the SII's portal, and you can withdraw it there at any time. We never ask for your Clave Tributaria and will never hold it.
Three things follow, and they matter:
- You remain the taxpayer. A boleta issued through Racimo is your document, in your name, with your tax obligations attached. We prepare and transmit it on your instruction; we do not become responsible for it.
- Issuing can fail, and you must check. The SII may refuse a document or be unavailable, and a payment can therefore be received with no boleta behind it. Racimo shows you every payment whose document did not go out, and offers to retry — but the obligation to see that your boletas exist is yours, not ours.
- An authorisation expires. Under the SII's rules it lasts one year. If it lapses, issuing stops. Racimo warns you in advance; renewing it is something only you can do.
We may stop offering this at any time, in which case you would issue your boletas directly in the SII's portal, as you would without Racimo.
6. Subscription and billing
Racimo is a single subscription at one price, billed monthly or annually. Every feature is included; there are no tiers.
- Prices are exclusive of tax. Any VAT, IVA or equivalent is added at checkout according to where you are.
- Subscriptions renew automatically until cancelled. Cancelling stops the next renewal and access continues to the end of the paid period.
- We may change prices with at least 30 days' notice before the change applies to your renewal.
- Billing is handled by a merchant of record, who is the seller of record for that transaction and whose terms also apply to it.
- During any free or beta period no charge is made and no payment details are required.
7. Acceptable use
You agree not to use Racimo to break the law, to store data you have no right to hold, to send unsolicited messages, to attempt to access another account's data, to probe or disrupt the service, or to resell it as your own product.
8. Availability
We aim to keep Racimo available and correct, but it is provided as is, without warranty of any kind. We do not warrant that it will be uninterrupted, error-free, or that calendar synchronisation, reminders or third-party integrations will always succeed.
Keep your own records of anything you are legally required to retain. Do not rely on Racimo as your only copy of information you cannot afford to lose.
9. Limitation of liability
To the fullest extent permitted by law, Racimo is not liable for indirect, incidental or consequential loss, nor for lost profits, lost income, lost goodwill, or missed appointments. Our total liability in any twelve-month period is limited to the amount you paid us in that period.
Nothing here excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, or for fraud. If you are a consumer, your statutory rights are unaffected.
10. Ending the agreement
You may stop using Racimo and delete your account at any time. We may suspend or end an account that breaches these terms, or on 30 days' notice if we discontinue the service. On termination you may export your data for 30 days, after which it is deleted as described in the Privacy Policy.
11. Changes to these terms
We may update these terms. Material changes will be notified in the application at least 30 days before they take effect. Continuing to use Racimo after that constitutes acceptance.
11b. Data processing / Tratamiento de datos personales (Ley 21.719)
This clause is the processing agreement between you and Racimo required by Chilean Law 21.719, which comes into force on 1 December 2026. It is written in both languages because it is the one clause your own clients' rights depend on.
Esta cláusula es el contrato de encargo entre tú y Racimo que exige la Ley 21.719 chilena, vigente desde el 1 de diciembre de 2026. Va en los dos idiomas porque es la cláusula de la que dependen los derechos de tus propios clientes.
English
- Roles. For the records you enter about your clients you are the responsable del tratamiento (controller) and Racimo is the encargado (processor). For your own account data, Racimo is the controller.
- Instruction only. We process those records to provide Racimo and for nothing else. We do not sell them, do not use them to train anything, and do not use them for our own purposes.
- Sensitive data. Session notes and the fact of an appointment are health data, which the law protects more strictly. Obtaining your clients' consent, and having a lawful basis to record what you record, is yours. Storing it safely is ours.
- Confidentiality. Everyone with access is bound to keep it confidential, and that duty outlives this agreement.
- Security. Row-level isolation in the database so one practice cannot read another's rows, encryption in transit, and credentials held as server-side secrets rather than in the browser.
- Sub-processors. Supabase, Google, Mercado Pago, Resend, API Gateway and Hostinger, as listed and located in the Privacy Policy. Each is contractually bound to the same terms. If the list changes, that page changes.
- Client rights. When one of your clients asks us for access, rectification, deletion, objection, portability or blocking, we route the request to you and help you answer it.
- Breaches. We notify the Agencia de Protección de Datos Personales within 72 hours of becoming aware of a breach, and we tell you whenever your practice is affected — whether or not you then have to act.
- End of the agreement. Deleting your account deletes the records. There is no retained copy we could return afterwards, which is the point.
Español
- Roles. Sobre las fichas de tus clientes tú eres el responsable del tratamiento y Racimo es el encargado. Sobre los datos de tu propia cuenta, el responsable es Racimo.
- Sólo por instrucción tuya. Tratamos esas fichas para prestarte el servicio y para nada más. No las vendemos, no entrenamos nada con ellas y no las usamos para fines propios.
- Datos sensibles. Las notas de sesión y el solo hecho de una hora agendada son datos de salud, que la ley protege de forma reforzada. Obtener el consentimiento de tus clientes y tener fundamento para registrar lo que registras es tuyo. Guardarlo bien es nuestro.
- Confidencialidad. Quien tenga acceso está obligado a guardarla, y esa obligación sobrevive al término del contrato.
- Seguridad. Aislamiento por fila en la base de datos, de modo que una consulta no pueda leer las filas de otra; cifrado en tránsito; y credenciales guardadas como secretos del servidor, nunca en el navegador.
- Subencargados. Supabase, Google, Mercado Pago, Resend, API Gateway y Hostinger, con su ubicación detallada en la Política de Privacidad. Cada uno obligado por contrato a lo mismo. Si la lista cambia, cambia esa página.
- Derechos de tus clientes. Si uno de ellos nos pide acceso, rectificación, supresión, oposición, portabilidad o bloqueo, te derivamos la solicitud y te ayudamos a responderla.
- Brechas. Notificamos a la Agencia de Protección de Datos Personales dentro de 72 horas desde que conocemos una vulneración, y te avisamos siempre que tu consulta esté afectada, tengas o no que actuar.
- Término. Borrar tu cuenta borra las fichas. No queda una copia que podamos devolverte después, y ése es justamente el punto.
12. Governing law
These terms are governed by the law of Spain, and the courts of Spain have jurisdiction. If you use Racimo as a consumer in another country, you keep the protection of any mandatory rules of the country where you live.
Nothing in that paragraph displaces Chilean data protection law. Where you or your clients are in Chile, Law 21.719 applies to the processing described in clause 11b and in the Privacy Policy, and the Agencia de Protección de Datos Personales is competent regardless of this clause.